Shipping policy

 

We dispatch all orders within 24 hours of the order being placed, but as office hours are Monday – Friday 9am – 5pm, any orders placed on an evening, weekends or on bank holidays will be dispatched the next working day. 

Our shipping services for the UK include:

  • 3 - 5 Working Days -  All UK Mainland deliveries are made via Evri. Delivery to the Highlands & Islands and overseas will be shipped via Royal Mail
  • FREE UK Shipping on orders over £30 - All UK Mainland deliveries are made via Evri. Delivery to the Highlands & Islands and overseas will be shipped via Royal Mail

All information regarding delivery costs will be displayed on the checkout page and automatically calculated based on the weight of the items in your cart and/or the cost of your total order.

Providing us with the correct shipping information is the customer’s responsibility, and if you provide us with incorrect shipping details and your order cannot be dispatched, it is your responsibility to contact us with the correct information as soon as possible. In the rare event that a shipment goes missing as a result of the customer providing incorrect shipping information – it is at our discretion as to whether we reimburse or refund you. If however your delivery goes missing due to a fault of ours or our chosen courier, we will offer to replace the order and/or issue a refund – depending on which option is most suitable.

 

INTERNATIONAL SHIPPING:

Below you'll find a list of the countries we currently ship to internationally - the prices of which will be displayed at checkout and based on the weight of your order. Please note, unfortunately due to Brexit we are unable to guarantee there won't be customs fees on some orders sent to the EU. As we are a small business, these customs/clearance fees are down to the discretion of the recipient and we are unable to reimburse any such charges. We are working on international expansion in order to overcome this obstacle.

Europe:
Belgium
Latvia
Ireland
Jersey
Spain
Germany
Switzerland
Austria
Greece
Luxembourg
Gibraltar
Cyprus

 

Rest of World:
Australia
USA
Japan
Canada

 

We are constantly adding new international shipping destinations to our website so if the area you live isn't listed but you'd like to place an order, please contact us and we'll provide a customised quotation based on your location and desired shipping service.